Ridelia
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© 2025 Ridelia. All rights reserved
We take privacy seriously and We respect and protect Your personal data. We are “Wyrotech LLC” , headquartered in 4830 10TH AVE SOUTH ST PETERSBURG,FL 33711 with the following contact details: email: office@wyrotech.com (hereinafter the “ Company ”, “ We” , “ Us, ” “ Our ”) and We are the controllers of Your Personal Data.
This Privacy Notice tells Travelers (hereinafter the “Traveler(s)”, “You”, “Yours”, “User”) what information about You We collect, what We do with it and what rights You have in relation to any of Your personal data being processed by Us. . Click on “Privacy policy” in each section for further information.
This Privacy Policy outlines how we collect, use, store, and protect your personal information in compliance with the Florida Digital Bill of Rights (FDBR) and applicable U.S. federal and state privacy laws.
We may collect the following types of personal data:
2. How We Use Your Information We collect and process your personal data for the following purposes:
3. Your Privacy Rights (Florida Digital Bill of Rights - FDBR)If you are a Florida resident, you have the right to:
To exercise your rights, contact us at Support@ridelia.com or submit a request via Www.ridelia.com.
4. Data Security & Retention We implement industry-standard security measures to protect your data from unauthorized access, breaches, and misuse.
We retain personal data only as long as necessary to provide services, meet legal requirements, and resolve disputes.
5. Third-Party Sharing & Advertising We may share personal data with:
We do not sell your personal data
.6. Cookies & Tracking Technologies We use cookies and tracking tools to improve our services and analyze usage patterns. You can manage your cookie preferences through your browser settings
.7. Updates to This Privacy Policy We may update this policy periodically to reflect changes in regulations or business practices. Any updates will be posted on our website, and we encourage users to review the policy regularly.
By continuing to use Our Service by any means, You accept automatically and unconditionally the modified terms of this Policy. In the event that You do not agree with the modifications, You should not make any action or use of the Platform, and provide us Your personal data and you are entitled to terminate the contracts between us and request the deletion of Your Account and Your data, to the extent permitted by applicable law. For any information or clarification, You can contact us and in any case You have the right to exercise Your rights as detailed in Section V below.
Legal basis is: a) contractual obligation to fulfill Your transfer booking. b) legal obligation of our Company to comply with tax law, c) legitimate interest to collect payments, detect any fraud. d) consent in specific processing such us storage of data for future purposes etc. Support, handling of Your requests- Communication regarding Transfer & the Platform.
We process Your data for: - Contacting You regarding Transport Services - Your support in general on issues related to the Company, its services, Your account in the Platform - Complaints or clarifications - Generally management and optimization of user experience in the Platform. - Customer care for issues related to the Company, Platform, transfers, services, bookings etc. - Complaints or clarifications - Exercise of Your rights - Identity data - Communication Data - Information that You provide us related to Your request - And data that we create for You. In case a call is recorded, You will be notified beforehand by a relevant audio message.
Legal basis is : a) legal obligation of our Company to have means for customer care before and after booking, to reply to Your inquiries about exercising of Your rights. b) legitimate interest of our Company to reply to Your requests, to optimize customer care services and communication with Travelers, and also to handle any case in the best way to the benefit of data subject and that is reasonably expected by data subjects. c) contractual obligation if You contact us about Your Transfer Αdvertising & Marketing - to send newsletters generic and personalized. - to send marketing communication via email, or multimedia, push notifications etc. - to run promotions, loyalty programs, etc. - Customer's satisfaction with Company’s services. - Personalized marketing communication via personalized messages based on Traveler's preferences. - Identity data - Communication data, - Profiling data, - Demographic data, - Cookies data - or combination of all the above data.
a) the legitimate interest of our Company to process Traveler's data provided to us:
i) for the Transfer or other transaction
ii) for the purpose of direct commercial communication for related services or purposes.
In these cases, you may request to opt-out with a click on the unsubscribe button in the email or by contacting with us. In addition, the Company has the legitimate interest to make Your profile based on all information that we have for You (e.g. transfer history, Your preferences) and also based on Your purchases and Your interaction with newsletters, Your place of residence, in order to enhance your experience. b) Your consent you provide us voluntarily to send you newsletters and personalized information via email, and other multimedia and in case you agree to send you push notifications. Business analysis and improvements for : - Unceasing Platform operation - technical excellence and security of transactions - optimization of technical systems - addressing technical issues - compiling reports and keeping data - Log in data - Identity data a) the legal obligation to secure information and confidentiality b) the legitimate interest for security of networks, avoidance of any fraud and unauthorized access to data, for our business continuity, upgrading our systems and our partners’ system, for our business development, optimization of our technical systems and processes, any data process that prevails rights and freedoms of data subjects that data subjects reasonably expect to be processed for this purpose. You have the right to oppose the above processing per data processing case. It should be noted, however, that the Company is entitled to demonstrate legal reasons for the processing to prevail interests, rights and freedoms of data subjects. Statistical analysis to rate and improve Platform services and procedures that includes : - Rating and improvement of business processes - Responsiveness and management of Your requests - Responsiveness and management of the Platform - Research and / or analysis to understand needs of users - Adoption of new business and business models,programs and partnerships. - Improvement of Your experience - Delivery of related content - Quality surveys - Statistical analysis - Financial data - Transfer history data - Profile data
a) the legitimate interest of the Company for the further processing of aggregated data for the purpose of statistical analysis to improve its products and services while complying with all the necessary safeguards to collect and process data that do not identify a particular data subject and do not affect the rights and freedoms of data subjects. b) the legitimate interest to, analyze usability and functionality of the Platform, to improve our business performance for our users, to improve our partnerships, always respecting Your rights, freedoms and interests for Your personal data. Provision of personalized services, personalized Traveler experience: - transfer data to Your personal Driver in order to welcome You and provide You a personalized experience during Your transfer - Share data with the partner hotel in case You have booked a transfer with our Company though hotel’s page in order to provide You a personalized experience during Your accommodation at the hotel . - Identity data - Profile data Your consent to provide us voluntarily personal data in order for Us or Our partners to provide You with personalized services/experiences.
3. WHO do we share Your information with and for what purposes? For the operation of the Platform, fulfillment of contractual obligations and for Your best support as user, our Company reserves the right to cooperate with third-party service providers that provide us with their services and access only those data that are absolutely necessary for the service they offer us (e.g. subscribing to the Platform and managing Your account, execute our contract between us, optimization of our services, etc.). These third service providers are bound by contract not to use Your information for any other purposes. More specifically, our Company cooperates with: (a) a third company acting as processor and hosts data that You provide us through the Platform (b) Data analysis companies (c) Research companies (d) third-party email marketing companies acting in the name and on our behalf to send You the newsletter. (e) advertising and marketing companies (f) Data analysis companies (g) Research companies (h) Fraud Detection and Prevention Organizations, (i) Providers of technology services, We reserve the right to disclose Your personal data to a third party that we choose to transfer all or part of our business. In addition, in the event of a merge or redemption or other change in our business, the new owners, etc. have the right to use Your personal data in the same way according to this Privacy Policy. Your data may be communicated to competent judicial, police and other administrative authorities upon their request and in accordance with the applicable laws. Moreover, in case of a statutory provision, a service order or a formal preliminary examination, our Company has the right to place the relevant information at the disposal of the respective authority.
We take appropriate technical and organizational measures to protect Your personal data from unauthorized disclosure, use, conversion or destruction. Where appropriate, we use encryption and other technologies that can help to secure any information You provide us. We also ask our service providers to comply with privacy and data protection requirements.
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More specifically, Your personal data are managed exclusively by specially authorized personnel of the Company under our control. In order to conduct the processing, the Company selects individuals or third parties with corresponding professional qualifications that provide sufficient guarantees in terms of technical knowledge and personal integrity to maintain confidentiality. The Company, through its respective contractual commitments and its partners, takes all necessary security measures to protect and secure confidentiality and integrity of personal data. In any case, the security is subject to reasons beyond Company’s influence, as well as to reasons resulting from technical problems of the network that are not controlled by the Company or reasons of force majeure events. You should not disclose the data / passwords You have for Your account, which are personal and non-transferable. For personalized communication, our Company also uses appropriate mathematical and / or statistical processes to compile the profile and performs regular quality and security checks on the systems and algorithms it uses to correct the factors that lead to inaccuracies in the data.
We will retain information about You for the period necessary to fulfill the purposes for which the information was collected. After that, Your account will be deleted. Such period will vary depending on the purposes for which the information was collected. Please note that in some circumstances, You have the right to request a deletion of the information. Furthermore, we are sometimes legally obliged to retain the information, for example, for tax and accounting purposes. We may also keep it until You request its deletion, or in case of data based on Your consent, until You withdraw Your consent, or until You opt out for the processing for which we have legitimate interest. To determine data retention time of Your personal data, we take into account the nature of Your data, the quantity, purpose, security, etc. You have the right to request from us to delete Your data. To exercise Your right, please visit the relevant Section in this Privacy Policy. We reserve the right in certain circumstances to anonymize Your data for research or statistical purposes, so that it cannot be associated with an identifiable person, therefore we reserve the right to use this information for an indefinite period of time. In any case, Your data is stored with safety.
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Management of Your account in the Platform Until Your account is deleted or after 2 years of the last action. Transfer Orders We will process Your data for the time required to manage a Transfer and/or products or services You have ordered, including any necessary time to refund, handling complaints or claims relating to the Transfer or service. We may retain some of Your information that You may provide us for more time, until You ask us to stop storing it. Transfers If You book a Transfer, we will retain details of this for so long as required to complete the Transfer and to comply with any legal obligations (for example, for tax and accounting record-keeping purposes). We may only store aggregated data for the Transfer for business analytic purposes. Customer care If You contact the Customer Support team of the Company, we will make a record of the matter (including details of Your enquiry and our response) and retain it while it remains relevant to our relationship. Temporary records may be relevant only until more permanent records are made, and will be retained only temporarily. Usability and quality analysis We will process Your data during the period we will perform an action or a specific quality survey or until we have anonymized Your browsing data Marketing Until You unsubscribe from our newsletter recipients list, or until You withdraw Your consent, or until You oppose (opt out) processing, otherwise we will retain Your data for five (5) years maximum. However, some elements of Your profile, such as files about how we interact with You, may stop to be in force after a period of time, so we automatically delete them after a specified period (usually 3 years) depending on the purpose for which we have collected them. if we do not have communication with You for a long time (usually 3 years), we will stop sending You promotional messages and we will delete history of Your responses. This will happen, for example, if You never click on our Newsletter, if You never log in to a digital contact point or if You never contact us or do not book a transfer, or contact customer service. The reason is that, in these cases, we assume that You prefer not to receive any message from us. Business analytics Business analytics data is typically collected automatically when You use Company’s touchpoints and becomes anonymized/ aggregated shortly afterwards.
Ridelia is a U.S.-based and primarily processes and stores personal data within the United States. However, in certain cases, we may transfer your personal data to third parties or service providers located outside the United States when necessary to provide our services, ensure security, or comply with legal obligations.
When transferring your data to countries that may have different data protection laws, we implement appropriate safeguards in compliance with applicable U.S. privacy laws and international data protection regulations. These safeguards may include:
By using Ridelia services, you acknowledge that your personal data may be transferred and processed in countries where privacy laws may differ from those in your jurisdiction. If you have any questions about international data transfers, you may contact us at Support@ridelia.com.
You may have some or all of the following rights in respect of information that we hold about you:
We offer You easy ways to exercise these rights, by calling at Customer Support Team by sending email at Support@ridelia.com. Some mobile applications we offer might also send You push messages, for instance about new products or services. You can disable these messages through the settings in Your phone or the Platform. It may be necessary, for the security of Your information, to ask for some information about You for the purposes of Your identification. Your right is exercised free of charge, however, when your right is abusively used, we may ask You a fee in accordance with the conditions set by law. In any case, we respond to Your requests within one month, except in exceptional cases where our response time to a request may be longer.
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Right in respect of the information about You that we hold Further detail (note: certain legal limits to all these rights apply) · to request us to give You access to it (article 15) This is confirmation of: · whether or not we process information about You; · our name and contact details; · the purpose of the processing; · the categories of information concerned; · the categories of persons with whom we share the information · (if we have it) the source of the information, if we did not collect it from You; · (to the extent we do any, which will have been brought to Your attention) the existence of automated decision-making, including profiling, that produces legal effects concerning You, or significantly affects You in a similar way, and information about the logic involved, as well as the significance and the envisaged consequences of such processing for You; and · the criteria for determining the period for which we will store the information. On Your request we will provide You with a copy of the information about You that we use (provided this does not affect the rights and freedoms of others). · to request us to rectify or update it (article 16) This applies if the information we hold is inaccurate or incomplete. · to request us to erase it (article 17)This applies if: · the information we hold is no longer necessary in relation to the purposes for which we use it; · we use the information on the basis of Your consent and You withdraw Your consent (in this case, we will remember not to contact You again, unless You tell us You want us to delete all information about You in which case we will respect Your wishes); · we use the information on the basis of legitimate interest and we find that, following Your objection, we do not have an overriding interest in continuing to use it; · the information was unlawfully obtained or used; or · to comply with a legal obligation. · to request us to restrict our processing of it (article 18) This right applies, temporarily while we look into Your case, if You: · contest the accuracy of the information we use; or · have objected to our using the information on the basis of legitimate interest (if You make use of Your right in these cases, we will notify You before we use the information again). This right applies also if: · our use is unlawful and You oppose the erasure of the data; or · we no longer need the data, but You require it to establish a legal case. · to object to our processing it (article 21) You may at any time object to any processing of Your personal data, which are processed under the legitimate interest of the Company or the fulfillment of a duty performed in the public interest. · to withdraw Your consent to our using it (opt- out) This applies if the legal basis on which we use the information about You is consent. These cases will be clear from the context. · to data portability (article 20) If: (i) You have provided data to us; and (ii) we use that data, by automated means, and on the basis either of Your consent, or on the basis of discharging our contractual obligations to You, then You have the right to receive the data back from us in a commonly used format, and the right to require us to transmit the data to someone else if it is technically feasible for us to do so. · to lodge a complaint with the supervisory authority You can lodge a complaint with the supervisory competent authority in Your country. · Identity card We take into account the confidentiality of all files that contain personal data and we reserve the right to ask You for proof of Your identity if You make a claim about those files. · Costs We will not charge You for the exercise of Your rights in relation to Your personal data unless, as required by law, Your request for access to information is unreasonable or excessive, so we may charge a reasonable fee under these conditions. We will notify You of any charges before fulfilling Your request. · Timelines We aim to respond to any valid requests within one (1) month of receipt, unless it is very complex or You have made a number of requests, so we aim to respond within three months. We'll let You know if we'll need more than one (1) month for the reasons outlined above. We may ask You if You can tell us exactly what You want to receive or what exactly is Your concern. This will help us to act faster for Your request. In any case, You should provide us with specific and truthful facts and / or facts in order to be able to answer and / or satisfy Your request, otherwise we reserve the right to make any errors that are out of our control. In addition, our Company may refuse requests that are unjustified or excessive or abusive or inaccurate or generally illegal according the provisions of the law.